Quality Policy

At ViVi Holiday Homes S.L., since our foundation in 2020 as a family business, we have grown to become a leading company in the management of tourist accommodations in Málaga. Our mission is to ensure that every guest feels like a local, enjoying authentic and memorable experiences, while creating value for property owners and stakeholders.

To achieve this, we have implemented and maintain a Quality Management System aligned with the requirements of ISO 9001:2015, ensuring compliance with all applicable legal and regulatory standards. Our Quality Policy is guided by the following principles:

· Customer focus – We are committed to meeting and exceeding the needs and expectations of our clients, both property owners and guests.

· Team commitment – We foster a professional, open, and dedicated team culture, built on care, kindness, and the delivery of exceptional experiences.

· Continuous improvement – We promote a culture of learning, adaptability, and innovation, embracing new trends and technologies to enhance our processes and services.

· Sustainability and social responsibility – We act responsibly and sustainably, respecting the environment and using resources efficiently to contribute to a better future.

· Transparency and communication – We ensure open, honest, and effective communication with clients, employees, and partners, working together to maximize shared value.

Our main objective is to simplify management for our clients, delivering personalized services and solutions that adapt perfectly to their needs.

This policy provides the framework for setting and reviewing our quality objectives and is regularly reviewed to ensure its continued relevance and effectiveness.

Date: 25/08/2025 ViVi Holiday Homes S.L. Ger Cuppen, Jeroen Visser, Stan Cuppen